Changing your name

Your name is official information tied to your identification, so it cannot be changed by you in the app. Name changes are handled by our customer support.

Mandate request failed
A name mismatch will block the mandate request (applies to business name service orders).
If this occurs, you must grant the mandates manually. Instructions here: Granting a mandate manually

If your name has changed, for example due to marriage:
Click Create a support request at the bottom of this article.
Send us a photo of your passport or a screenshot from a source such as the DVV (Digital and Population Data Services Agency) showing your updated information.