Help center
Guides and answers for running your business with Truster.
Most read guides
- 14 readers/moHow do I contact Truster?The fastest way to get help is the AI assistant chat in the Truster mobile app and web app — it answers instantly, around the clock, and can look up your own invoices, payments and account status. If the AI assistant or the help articles can't resolve your issue, create a
- 12 readers/moGranting Truster Works Oy a mandate for tax affairs in Suomi.fiUse this guide if you want to grant Truster Works Oy (business ID 3131729-7) the right to handle your tax affairs, and the mandate request we sent you does not appear under your received mandate requests. In that case you can create the mandate yourself. You are the assignor
- 7 readers/moPro Light service price and contentThis article is intended for food couriers who invoice Wolt. There are no monthly fees or hidden costs in the service. You only pay when you use the service and have invoicing. Payments are charged automatically along with your payouts, so you don't need to worry separately
- 6 readers/moAuthority requests (Migri, Kela)If the Finnish Immigration Service (Migri) or another authority asks you to provide evidence of your income, a bank statement alone is usually not enough. When you invoice through your own Y-tunnus (Business ID), the income is not recorded in the incomes register, and the
- 4 readers/moA courier's guide to VAT deductionsIf you do gigs for Wolt, the internet is full of tips claiming you can deduct everything from your home-office coffee maker to dog food on your taxes. This isn't actually true. Typically, a courier's VAT deductions come down to two things: tools and the service fee. Tools If you
- 3 readers/moHow do I record my work trips with the Travel Tracker?The Travel Tracker records your work trips for you. The app logs the route, the start and end time, the start and end address and the kilometres driven, and groups the trips into a day by day list. Every trip is saved against a specific car, so add your car before your first
- 3 readers/moMileage and per diems in taxationMany new sole traders (toiminimi) wonder: "Where are my mileage allowances?" Here's the catch: as an entrepreneur, you're not your own employee. You can't "invoice" yourself for tax-free mileage or per diems the same way an employee can. Instead, you get a tax benefit for these
These are general instructions. Personal AI help and your own data live in the app.
Browse all guides
Invoicing and work
Money, taxes and cover
Kevytyrittäjä onboarding
All guides →- How do I create an invoice?Creating an invoice is easy, anywhere, directly from your phone. Follow these steps: 1. Get started: Open the Truster app and click Create invoice on the front
- Can I invoice at 0% VAT?As a general rule, you can't invoice at 0 % VAT. The amount of VAT depends on the industry and the company being invoiced. Although small-scale business
- Is a light entrepreneur an employee or an entrepreneur?A light entrepreneur works independently and in an entrepreneurial way, even though they don't have their own Y-tunnus. For tax purposes, the income is paid as
- What do I do if damage occurs?Light entrepreneurs invoicing through Truster are automatically covered by Truster Turva insurance, which covers the key work-related damages, such as general
- I'm invoicing a partner company — why can't I see the invoice in my profile?If your invoice is created through consolidated invoicing, it's generally created based on the information we receive from the partner company. If the invoice
- How do I activate partner pricing?Partner pricing takes effect automatically when you invoice a company whose Y-tunnus has partner pricing attached to it. You don't need to activate the pricing
- How do I contact Truster?The fastest way to get help is the AI assistant chat in the Truster mobile app and web app — it answers instantly, around the clock, and can look up your own
Did not find an answer?
The AI assistant on this site knows these general guides. For personal matters, the AI assistant in the app helps with your own data.
How to get help
- AI assistant here: general guides, instantly
- AI assistant in the app: personal help, 24/7
- Support request in the app: weekdays, under 24 h