How do I contact Truster?
The fastest way to get help is the AI assistant chat in the Truster mobile app and web app — it answers instantly, around the clock, and can look up your own invoices, payments and account status.
If the AI assistant or the help articles can't resolve your issue, create a support request:
- Open the app menu and choose Support Requests.
- Tap New ticket.
- Pick the topic that matches your question and read through the suggested help article.
- At the end of the article, tap Create a support request and describe your issue. You can attach files to the request.
Our customer service processes support requests promptly on weekdays. You'll get a notification and an email when we reply.
Phone support is currently closed — the channels above are the way to reach us.
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