How does my Pro Light order progress?
Contents
Once you have ordered the Truster Pro Light service, the establishment of your sole proprietorship proceeds in stages. You can follow the progress in the app view "Order progress", which appears in the menu after you place the order.
When to use this: This article explains what happens after the order and what the stages mean. If the mandate request does not appear in Suomi.fi: Granting the tax affairs mandate manually. If the registration is not progressing: Your business registration is not progressing.
1The stages in the view
The view lists the establishment stages in order and shows which stage your order is at.
| Stage | What happens |
|---|---|
| "We are processing your order" | Your order has been received and is waiting to be processed. |
| "Grant authorisation" | The only stage that requires action from you: accept the personal mandate request in the Suomi.fi service. The button "Go to suomi.fi" takes you straight there. |
| "We are establishing your private entrepreneurship" | We open a Business ID for you or connect your existing Business ID to the service. |
| "Join the Driversnote team" | Invoicing through your business starts at the beginning of the next billing period. You do not have to notify anyone about the change in invoicing method, we take care of it. |
| "Sign the new contract" | You receive a new contract to sign by email. Sign it when it arrives. |
| "All done!" | Your business is established and the service is ready to use. |
The two stages before the last one are about the change of invoicing method and the new contract. They are shown to every Pro Light subscriber.
2The mandate stage
The mandate stage is the most important part of the establishment: without an accepted mandate we cannot establish your business or fetch the details of your existing Business ID. The app also reminds you about a missing mandate with a home-screen notice and a step-by-step guide.
- Press "Go to suomi.fi" in the view.
- Accept the pending mandate request as described in How do I grant personal mandates?
- We detect the mandate automatically, usually within the same day. You do not need to notify us separately.
If the mandate request does not appear, you can grant the mandate manually. If you granted the mandate late, see I granted the mandates late.
3When does the service become active?
The service becomes active as soon as the Finnish Tax Administration has registered your business. We will separately ask you for the information we still need so we can take over your bookkeeping. After your business is registered we also ask for the company mandates, with which we handle your tax matters.
The processing time depends on the Tax Administration's registration and we cannot speed it up. Opening a new Business ID is typically faster than moving an existing Business ID into the service. If the "We are establishing your private entrepreneurship" stage does not move at all, the reason is usually an information request from the Tax Administration, see Your business registration is not progressing.
Summary
| Field | Value |
|---|---|
| Where | Truster app: menu, "Order progress" |
| Your action | Accepting the personal mandate request in the Suomi.fi service |
| The service becomes active | When the Finnish Tax Administration has registered your business |
| Next stage after activation | Company mandates |
Updated