Why haven't I been paid?

The commission is paid after your customer has paid the invoice and the payment has been allocated to the correct invoice - typically 1-3 business days after your customer has paid the invoice.

Most common reasons for delays:
The customer hasn’t paid the invoice yet: The invoice status is not Paid; we’re waiting for payment
The payment hasn’t been allocated to the invoice yet: The invoice status is not Paid; please wait 1-2 business days
Your account number is missing or incorrect: Check Profile → Bank account
PEP information is missing: Check Profile → PEP status
Tax card is missing: We have contacted you
The invoice or expenses are still under review: We have contacted you

If your customer paid the invoice a few business days ago, all your information is up to date, and our support team has not contacted you regarding missing information, click Create a support request at the bottom of this article and specify which invoice is in question and when the customer paid it. If possible, ask the customer for a payment receipt and attach it to your request.