The customer has paid the invoice

It may take 1-3 business days for the payment to be allocated to the invoice after the customer’s payment. The invoice status will automatically update to Paid when the customer has paid the invoice using the correct details (amount, reference number, account number).

If the customer has paid but the status has not updated even after several business days, continue by clicking Create a support request at the bottom of this article, click Attach files or invoice, select Invoices and select the invoice you wish to credit. Also attach the payment receipt from your customer to your message so that we can locate the payment in our system.