Your business registration is not progressing: how to answer the Tax Administration's information request

1Check whether you have received a request

The information request comes from the Tax Administration straight to you. It does not appear in the Truster app, so it is easy to miss if you do not follow MyTax or your Suomi.fi messages.

1. Log in to MyTax at vero.fi and check your messages and unfinished matters.
2. Check your Suomi.fi messages and your mailbox, if you have not enabled electronic messages.
3. Note the deadline in the request and how the answer is to be sent.

You can check the stage of your own order under "Order progress" in the app. If the "We are establishing your private entrepreneurship" stage has not moved for a long time, an information request is the most likely reason.

2Answer by the deadline and answer truthfully

Answer every question with your own details. Never state something that is not true: false information can have significant consequences for you, and it can sink the whole registration.

1. Answer every question, including the ones where the answer is "no" or "does not apply to me".
2. Use the same language the request was sent to you in.
3. Send the answer by the deadline, in the way the request tells you to.

The example answers below are models, not ready-made answers. Replace the parts in square brackets with your own details and leave out anything that does not apply to you.

3Your stay in Finland

The first questions are about whether you live in Finland permanently. The Tax Administration uses them to decide whether you are subject to unlimited tax liability in Finland.

1. Tell us about your stay in Finland. Have you moved to Finland permanently? Give an estimate of how long you will stay in Finland within the coming 12 months. Also give a detailed account of how long you have stayed in Finland this year and last year so far.
   • Example: Yes, I have moved to Finland permanently. I plan to stay in Finland continuously for the next 12 months and beyond to operate my business. In 2025 I stayed in Finland [for example from 1 January 2025 to 31 December 2025, or for xx months]. In 2026 I have stayed in Finland continuously from [for example 1 January 2026] to the present date.
2. Do you have a permanent apartment in your state of domicile? What kind of apartment is this and what is the address?
   • Example: My permanent domicile is in Finland. My current permanent address is [your official address]. I do not maintain a permanent residence outside Finland.
3. How have you organized your living in Finland? Report the address and describe the living arrangement.
   • Example: I live in a rental apartment at [your official address].
4. If you have a family (spouse or underage children), where do they live?
   • Example: My family (spouse and children) lives with me at the same address, [your official address], in Finland.
   • Example: I do not have a spouse or underage children.
   • Example: My family currently resides in [country].

4Business operations in Finland

The next questions are about the business itself: when it starts, who you sell to and what resources you operate with. Answer according to what you actually do.

1. When has the business activity in Finland begun or when will it begin?
   • Example: The business activity will begin or has begun on [for example 1 August 2026, or as soon as the registration is ready].
2. Do you operate the same trade or business in your country of residence or elsewhere?
   • Example: No, I do not operate this or any other business outside Finland.
3. How many customers and clients do you have in Finland at the moment?
   • Example: My primary customer is a registered company providing services for food delivery distribution platforms (B2B). The sales consist of courier and transport services provided as a subcontractor. In addition, I receive voluntary tips directly from end-customers in connection with the deliveries.
4. Is there a space for running the operations, such as an office, a study, a workshop, a site for purchases or sales or a depot?
   • Example: The business has no separate premises, office or warehouse. Administrative tasks are handled from my home address, [your official address], and the actual transport services are performed on the field using delivery routes.
5. Have you hired employees in Finland? If yes, provide the names and personal IDs.
   • Example: I am currently the sole operator in the business and perform the courier and transport services and the administrative tasks myself. Name: [your name]. Personal ID: [your personal identity code]. In addition, the business may use external subcontractors or hire employees in the future as operations grow.
6. Do you sell goods or services directly to private persons?
   • Example: The primary services are sold to a company (B2B) as a subcontractor. However, voluntary tips connected to the delivery service may be received directly from private end-customers.
7. Estimate the turnover for the first accounting period and the taxable income for the trade or business.
   • Example: Estimated annual turnover [for example EUR 30,000], which exceeds the EUR 20,000 threshold. Estimated taxable income [for example EUR 15,000].

5VAT liability

The last question is about why your business belongs in the VAT register. Answer according to your own estimated turnover and your own operations.

1. Please clarify on what grounds you consider that you are liable for VAT in Finland.
   • Example: The business provides taxable courier and transport services in Finland as a subcontractor. The estimated turnover exceeds the legal mandatory threshold for VAT registration (EUR 20,000), making the business liable for VAT under sections 1 and 2 of the Value Added Tax Act. All sales excluding tips are subject to the standard Finnish VAT rate.

If you estimate your turnover will stay below EUR 20,000, do not use the example above as it stands: give your own estimate and your own grounds. See also VAT returns and payments.

6After you have answered

The Tax Administration continues processing the registration once it has your answer. When the entries in the prepayment register and the VAT register are confirmed, the Tax Administration notifies you and your order moves on to the next stage in the app.

1. Keep a copy of the answer you sent.
2. Follow your order under "Order progress".
3. Create a support request in the app under "Support Requests" if nothing changes within a couple of weeks, and mention that you have already answered the request.