Delete your Truster SE account

Option 1: In the app

How to delete your account in the Truster SE app on iPhone or Android:

1. Open the Truster SE app and sign in.
2. Tap the Jag (Me) tab.
3. On iPhone: tap Inställningar (Settings). On Android: scroll to the bottom.
4. Tap Radera konto (Delete account).
5. Read what is deleted and what is kept. Then tap Radera konto (Delete account).
6. Type RADERA in the field. Confirm with Face ID, fingerprint or PIN code.

If nothing blocks the deletion, the account is deleted right away and you are signed out.

Sometimes something must be resolved first, for example open invoices or salary that has not been paid out. The app then shows what it is. You can still send a deletion request. Our customer service completes the deletion when the issues are resolved. Nothing is deleted before that.

Option 2: Without the app

Send a request through Truster Secure Mail at securemail.truster.com. It works in any web browser.

1. Go to securemail.truster.com.
2. Enter the email address you use with Truster.
3. Enter the code we send to your email.
4. If you are asked what the message is about, choose that it is not about a specific item.
5. Write Delete account in the Subject field.
6. In the message, say that you want your Truster SE account deleted. Give your full name.
7. Send the message.

We reply to your email and complete the deletion within 30 days.

If something must be resolved first, for example open invoices or salary that has not been paid out, we tell you within 30 days what it is. We complete the deletion when it is resolved. Nothing is deleted before that.

We check that it is you

Before we delete an account, we check that the request comes from the account holder.

In the app, you confirm with Face ID, fingerprint or PIN code. Through Secure Mail, you confirm your email address with a one-time code. If we cannot confirm that you are the account holder, we may ask you for more details.

What is deleted

When the account is deleted, we remove:

• Your personal identity number and other national ID numbers.
• Copies of your identity documents, for example your passport.
• Your login. The account cannot be used or recovered afterwards.
• Saved travel routes (GPS) that are not part of a travel expense claim.

What is kept

The following is kept even after the account is deleted. We must keep payslips, invoices, agreements and bookkeeping by law.

• Payslips and salary records.
• Invoices and bookkeeping.
• Signed agreements.
• Travel routes that are part of a travel expense claim.
• Your name and contact details in these records.
• Your messages to our customer service.

We keep personal data for at most 10 years from the most recent customer event. After that, it is deleted or anonymised.

Read more in our privacy policy.

Questions

Questions about deleting your account? Send them through securemail.truster.com.